Privacy & Security

Privacy Policy

Last updated: 2 July 2025

1

Introduction

Taxla.ai (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Chrome extension and related services.

This policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services, you consent to the collection and use of information in accordance with this policy.

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Information We Collect

Personal Information

We may collect the following types of personal information:

Account Information

Email address, name, and account preferences when you create an account

Usage Data

Information about how you use our Chrome extension, including feature access frequency

Query Content

Questions and requests you submit to our AI assistant

Technical Information

Browser type, extension version, device information, and IP address

How We Collect Information

Directly from you when you use our services

Automatically through your use of our Chrome extension

From third-party services (with your consent)

Through cookies and similar tracking technologies

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How We Use Your Information

Primary Purposes

AI Tax Assistance

Providing AI-powered tax assistance and guidance

Query Processing

Processing and responding to your queries and requests

Service Delivery

Delivering and maintaining our Chrome extension services

Customer Support

Providing customer support and technical assistance

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Information Disclosure

We will not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

With Your Consent

When you have given us explicit consent to share your information

Service Providers

To trusted third-party service providers who assist us in operating our services

Legal Requirements

When required by law, court order, or government regulation

Business Transfers

In connection with a merger, acquisition, or sale of assets

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Data Security

Security Measures

Encryption

Data encrypted in transit and at rest

Secure Infrastructure

Secure server infrastructure and access controls

Regular Audits

Regular security audits and vulnerability assessments

Employee Training

Employee training on data protection practices

Data Retention

Query data30 days
Usage analytics90 days
Account informationUntil deletion
Legal complianceAs required
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Your Rights and Choices

Access and Correction

Access Rights

Access the personal information we hold about you

Correction Rights

Request correction of inaccurate or incomplete information

Deletion Rights

Request deletion of your personal information

Consent Withdrawal

Withdraw consent at any time

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Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

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Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website
Sending email notifications to registered users
Displaying in-app notifications
Updating the “Last updated” date
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Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email

privacy@taxla.ai

Website

https://taxla.ai/privacy

This Privacy Policy applies to Taxla.ai Chrome extension and related services.